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Fixing Wi-Fi Connectivity Issues with Elon® Smart Water: A Quick Guide

How to Troubleshoot Common Wi-Fi Connectivity Issues

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Written by Elon Team
Updated over a year ago

Wi-Fi connectivity issues can disrupt the seamless operation of your Elon Smart Water thermostat, preventing you from monitoring and controlling your water heater through the app. This quick guide will help you troubleshoot common Wi-Fi connectivity problems and get your device back online.

Common Wi-Fi Connectivity Issues

  1. Incorrect Wi-Fi Credentials: Ensure that your Wi-Fi network name (SSID) and password are entered correctly in the Elon Smart app. Simple typos can prevent the device from connecting.

  2. Router Frequency Issues: The Elon Smart thermostat only connects to 2.4 GHz Wi-Fi networks, not 5 GHz. Check your router settings and make sure you are connecting to the correct band.

  3. Wi-Fi Signal Strength: Poor Wi-Fi signal strength can cause connection drops. Ensure your thermostat is within range of your router and not obstructed by walls or large objects.

  4. Network Security Settings: Your router should use WPA2 or newer security mode. If your network is set to WPA or WPA-PSK (an old security protocol that was superseded by WPA2 in 2004), consider switching to the supported security settings to ensure connectivity.

  5. Software Updates: Ensure that both your router firmware and the Elon Smart app are up-to-date. Outdated software can cause compatibility issues.

Step-by-Step Troubleshooting

  1. Check the Basics:

    • Make sure your Wi-Fi is active and that other devices can connect.

    • Ensure that your Elon Smart Water thermostat is powered on.

  2. Verify Router Settings:

    • Confirm that the router is operating on a 2.4 GHz band. You may need to log into your router settings to check this.

    • Ensure your Wi-Fi security mode is set to WPA2 or newer.

  3. Update Wi-Fi Credentials:

    • Open the Elon Smart app on your smartphone.

    • Tap the Configure button (the hammer and spanner icon) to the right of your smart geyser.

    • Check that the Wi-Fi symbol on the configuration screen is green.

    • If not, update your Wi-Fi details if you have recently changed your network name or password.

  4. Restart Your Router and Device:

    • Power off your router for about 10 seconds and then turn it back on. Restart your Elon Smart thermostat by switching off the circuit breaker momentarily.

  5. Check for Interference:

    • Devices like microwaves, cordless phones, and other Wi-Fi networks can interfere with your signal. Try moving your router away from these devices.

  6. Contact Support:

    • If you’ve tried all these steps and are still facing issues, it may be time to contact your installer or technical support for further assistance.

By following these steps, most Wi-Fi connectivity issues can be resolved quickly, allowing you to regain control over your Elon Smart Water system. If problems persist, don’t hesitate to seek professional support. For further guidance, refer to the user manual or reach out to your installer.

Need more help? Visit the Elon Smart Water website for additional resources or to contact our support team directly.

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