No one likes unexpected surprises when it comes to their water temperature, especially if your shower is too cold or the water from your taps is scalding hot. With the Elon Smart thermostat, managing your water heating system is generally hassle-free, but if you encounter issues, there are a few simple steps you can follow to restore your preferred temperature.
This guide is tailored for households and general users of the Elon Smart water heating system, providing advice for troubleshooting common water temperature problems.
Common Causes and Solutions
When your water temperature is either too hot or too cold, the cause might be something simple, such as your thermostat settings or an external factor like the power supply. Follow these steps to troubleshoot the issue.
1. Check for Alarms
The Elon Smart system is equipped with an alarm system that provides immediate alerts for various issues. If you see a red exclamation mark (!) on the app’s home screen, follow the steps below:
Tap on the smart geyser name to open the status screen. Check what alarms are listed on the screen.
Follow the in-app suggestions or consult the basic troubleshooting guide (available on our website) for resolving alarms.
2. Is Your Water Too Cold?
If you are experiencing cold water, consider the following checks:
Is your thermostat set to "Solar Only"?
If yes, the system might not have sufficient sunlight to heat the water. In this case, you can press the “Heat with Grid Now” button on the app to temporarily heat your water using electricity.Is there a power failure or loadshedding?
If the power is out, the Elon Smart will still heat water using solar power, but this might be slower depending on sunlight. Wait for the power to return or until the water has been heated with solar power.Has the weather been cloudy?
If you rely mainly on solar power, cloudy weather might reduce the heating efficiency. In such cases, switching temporarily to grid power may be needed.
3. Is Your Water Too Hot?
If the water is too hot, the thermostat settings could be the culprit. Here's what to do:
Check your thermostat settings in the app. Ensure the solar and grid set points are correctly configured. For optimal performance, the solar set point is usually higher than the grid set point (e.g., 65°C for solar and 50°C for grid).
If the water remains excessively hot, reduce the set point temperature and wait for the system to adjust.
Best Practices to Avoid Temperature Issues
Keep an eye on your hot water usage: Heavy usage can lead to a shortage of hot water, especially if your thermostat is set to rely mainly on solar power. In this case, consider switching to a different heating profile, such as "Morning and Evening Shower", to balance solar and grid power usage.
Regular maintenance: While the Elon Smart thermostat doesn’t require direct maintenance, ensuring your solar PV modules are clean and free from obstruction or shade will improve heating efficiency.
Monitor your app regularly: The Elon Smart app provides real-time data, including water temperature and heating source (solar or grid). Keeping an eye on this data can help prevent issues before they escalate.
Keeping your water at the right temperature with the Elon Smart system is generally easy, but minor adjustments or troubleshooting may occasionally be needed. By following the steps above, you can usually resolve common temperature issues yourself. If problems persist, the Elon Smart system’s built-in alarms and helpful app make it simple to reach out for support.
For further assistance, don’t hesitate to contact support via our website or your installer.